Using BellHawk Online to Ensure Customer Satisfaction
Customers are the life blood of any industrial organization.
One of the most critical tasks for an operations manager is to ensure
that their organizations ships quality products on time and also provides
their customers with accurate supply chain data they require.
BellHawk Online provides a wide range of capabilities to assist in
ensuring customer satisfaction, including:
Real-Time tracking of customer jobs and work-in-process as they
progress from raw materials to finished products to provide the
visibility needed to make sure they stay on schedule to enable on-time
delivery to each customer.
Real-Time tracking of raw, intermediate, work-in-process, and
finished product materials to ensure that enough materials will be
on-hand or made to ship customer orders on time.
Tracking of quality control testing and inspection to make sure that
only products that have passed all necessary inspection steps are
shipped to each customer.
Preventing mistakes such as warning material handlers if they
attempt to pick the wrong materials for making products or shipping
Avoiding labeling errors by automatically generating barcode labels
for products and their packaging to meet each specific customer
Tracking the loading of trailers to ensure that the correct products
are loaded for each shipment and that needed paperwork is produced in
the desired customer format.
Preventing mistakes by automatically capturing Advanced Shipment
Notice (ASN) data for sending to customers.
Capturing materials traceability data to meet customer and supply
chain requirements for traceability data.
Automatically scheduling of customer jobs through a sequence of work
centers to ensure that customer orders are shipped on time.
Enabling customers to see the real-time status of their orders and
their inventory on line.